Resolved
This incident has been resolved.
Posted Dec 05, 2025 - 08:58 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 05, 2025 - 04:28 EST
Investigating
We are currently investigating this issue.
Posted Dec 05, 2025 - 04:12 EST
This incident affected: Wallet Account Access and Management (Login Services, Account Management, MFA - Text message or phone call, MFA- ID.me Authenticator (Push Notifications), MFA - ID.me Authenticator (Code Generator), MFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys), MFA: White Label API), Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies, Telecom Possession API, Telecom Identity API, Document Identity API), Community Verification (Alumni Verification, Company Employee Verification, Custom Groups Verification, First Responder Verification, Government Employee Verification, Health Care Provider Verification, Military Verification, Nurse Verification, Student Verification, Teacher Verification), and ID.me Shop.