All Systems Operational
Document Verification Operational
90 days ago
100.0 % uptime
Today
Account Management Operational
90 days ago
100.0 % uptime
Today
ID.me Shop Operational
90 days ago
99.98 % uptime
Today
Login Services Operational
90 days ago
100.0 % uptime
Today
Custom Solutions Operational
90 days ago
100.0 % uptime
Today
Multi-factor Authentication Operational
90 days ago
100.0 % uptime
Today
Text message or phone call Operational
90 days ago
100.0 % uptime
Today
ID.me Authenticator - Push Notification Operational
90 days ago
100.0 % uptime
Today
ID.me Authenticator - Code Generator Operational
90 days ago
100.0 % uptime
Today
U2F Security Key Operational
90 days ago
100.0 % uptime
Today
Mobile Yubikey Operational
90 days ago
100.0 % uptime
Today
Multi-factor Authentication API Operational
90 days ago
100.0 % uptime
Today
Identity Verification Operational
90 days ago
100.0 % uptime
Today
NIST 800-63-3 Policies Operational
90 days ago
100.0 % uptime
Today
NIST 800-63-2 Policies Operational
90 days ago
100.0 % uptime
Today
KBA-replacement Policies Operational
90 days ago
100.0 % uptime
Today
Group Verification Operational
90 days ago
100.0 % uptime
Today
Alumni Verification Operational
90 days ago
100.0 % uptime
Today
Company Employee Verification Operational
90 days ago
100.0 % uptime
Today
Custom Groups Verification Operational
90 days ago
100.0 % uptime
Today
First Responder Verification Operational
90 days ago
100.0 % uptime
Today
Government Employee Verification Operational
90 days ago
100.0 % uptime
Today
Health Care Provider Verification Operational
90 days ago
100.0 % uptime
Today
Military Verification Operational
90 days ago
100.0 % uptime
Today
Nurse Verification Operational
90 days ago
100.0 % uptime
Today
Student Verification Operational
90 days ago
100.0 % uptime
Today
Teacher Verification Operational
90 days ago
100.0 % uptime
Today
Mobile Applications Operational
90 days ago
100.0 % uptime
Today
ID.me Authenticator (iOS) Operational
90 days ago
100.0 % uptime
Today
ID.me Authenticator (Android) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 29, 2024

No incidents reported today.

Feb 28, 2024

No incidents reported.

Feb 27, 2024
Resolved - This incident has been resolved.
Feb 27, 08:59 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 27, 08:42 EST
Investigating - ID.me applications are experiencing a degradation due to a downstream technology dependency. We are currently investigating this issue and will provide any further details and updates as soon as available.
Feb 27, 08:28 EST
Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - US based SMS delivery has returned to normal operating status.
Feb 22, 16:12 EST
Monitoring - We're experiencing a delay in US based SMS delivery due to an ongoing incident with US carriers. Status updates will be provided as soon as available.
Feb 22, 03:55 EST
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 04:00 EST
Scheduled - We will be undergoing scheduled maintenance at this time. We estimate that this activity will be completed in approximately 60 minutes. Interruptions to the application services will be minimized. You will receive another notification when this is complete.
Feb 13, 11:37 EST
Feb 16, 2024
Resolved - This incident has been resolved.
Feb 16, 17:24 EST
Monitoring - A fix has been deployed; we believe all issues are resolved. We are monitoring before fully resolving the issue.
Feb 16, 16:50 EST
Identified - Due to increased system load, some users may experience a system delay prompt that asks them to retry in 10 minutes
Feb 16, 11:30 EST
Feb 15, 2024

No incidents reported.