Investigating - We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.
Sep 23, 2023 - 05:43 EDT
Document Verification Operational
90 days ago
100.0 % uptime
Today
Account Management Operational
90 days ago
99.98 % uptime
Today
ID.me Shop Operational
90 days ago
100.0 % uptime
Today
Login Services Operational
90 days ago
99.98 % uptime
Today
Custom Solutions Operational
90 days ago
99.98 % uptime
Today
Multi-factor Authentication Operational
90 days ago
99.98 % uptime
Today
Text message or phone call Operational
90 days ago
99.98 % uptime
Today
ID.me Authenticator - Push Notification Operational
90 days ago
99.98 % uptime
Today
ID.me Authenticator - Code Generator Operational
90 days ago
99.98 % uptime
Today
U2F Security Key Operational
90 days ago
99.98 % uptime
Today
Mobile Yubikey Operational
90 days ago
99.98 % uptime
Today
Multi-factor Authentication API Operational
90 days ago
99.98 % uptime
Today
Identity Verification Operational
90 days ago
99.98 % uptime
Today
NIST 800-63-3 Policies Operational
90 days ago
99.98 % uptime
Today
NIST 800-63-2 Policies Operational
90 days ago
99.98 % uptime
Today
KBA-replacement Policies Operational
90 days ago
99.98 % uptime
Today
Group Verification Operational
90 days ago
99.98 % uptime
Today
Alumni Verification Operational
90 days ago
99.98 % uptime
Today
Company Employee Verification Operational
90 days ago
99.98 % uptime
Today
Custom Groups Verification Operational
90 days ago
99.98 % uptime
Today
First Responder Verification Operational
90 days ago
99.98 % uptime
Today
Government Employee Verification Operational
90 days ago
99.98 % uptime
Today
Health Care Provider Verification Operational
90 days ago
99.98 % uptime
Today
Military Verification Operational
90 days ago
99.98 % uptime
Today
Nurse Verification Operational
90 days ago
99.98 % uptime
Today
Student Verification Operational
90 days ago
99.98 % uptime
Today
Teacher Verification Operational
90 days ago
99.98 % uptime
Today
Mobile Applications Operational
90 days ago
100.0 % uptime
Today
ID.me Authenticator (iOS) Operational
90 days ago
100.0 % uptime
Today
ID.me Authenticator (Android) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 23, 2023
Completed - The scheduled maintenance has been completed.
Sep 23, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 04:00 EDT
Scheduled - We will be undergoing scheduled maintenance at this time. We estimate that this activity will be completed in approximately 60 minutes. Interruptions to the application services will be minimized. You will receive another notification when this is complete.
Sep 18, 11:17 EDT
Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023
Resolved - This incident has been resolved.
Sep 12, 17:31 EDT
Monitoring - A fix has been implemented and we are monitoring for any further issues
Sep 12, 17:20 EDT
Identified - We have identified the issue with the upstream service provider degradation and are working on resolving the issue.
Sep 12, 17:13 EDT
Investigating - We are currently investigating a upstream service provider degradation that will impact some custom solution verification products
Sep 12, 16:50 EDT
Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.