All Systems Operational
Wallet Account Access and Management Operational
90 days ago
99.98 % uptime
Today
Login Services Operational
90 days ago
99.95 % uptime
Today
Account Management Operational
90 days ago
99.95 % uptime
Today
MFA - Text message or phone call Operational
90 days ago
99.99 % uptime
Today
MFA- ID.me Authenticator (Push Notifications) Operational
90 days ago
99.99 % uptime
Today
MFA - ID.me Authenticator (Code Generator) Operational
90 days ago
99.99 % uptime
Today
MFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys) Operational
90 days ago
99.99 % uptime
Today
MFA: White Label API Operational
90 days ago
99.99 % uptime
Today
Identity Verification Operational
90 days ago
99.96 % uptime
Today
NIST 800-63-3 Policies Operational
90 days ago
99.93 % uptime
Today
NIST 800-63-2 Policies Operational
90 days ago
99.95 % uptime
Today
KBA-replacement Policies Operational
90 days ago
99.93 % uptime
Today
Telecom Possession API Operational
90 days ago
99.99 % uptime
Today
Telecom Identity API Operational
90 days ago
99.99 % uptime
Today
Document Identity API Operational
90 days ago
99.99 % uptime
Today
Community Verification Operational
90 days ago
99.93 % uptime
Today
Alumni Verification Operational
90 days ago
99.93 % uptime
Today
Company Employee Verification Operational
90 days ago
99.93 % uptime
Today
Custom Groups Verification Operational
90 days ago
99.93 % uptime
Today
First Responder Verification Operational
90 days ago
99.93 % uptime
Today
Government Employee Verification Operational
90 days ago
99.93 % uptime
Today
Health Care Provider Verification Operational
90 days ago
99.93 % uptime
Today
Military Verification Operational
90 days ago
99.93 % uptime
Today
Nurse Verification Operational
90 days ago
99.93 % uptime
Today
Student Verification Operational
90 days ago
99.93 % uptime
Today
Teacher Verification Operational
90 days ago
99.93 % uptime
Today
ID.me Shop Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024

No incidents reported.

May 20, 2024
Resolved - We detected an service interruption across the ID.me Platform that occurred between 9:00 pm EST and 9:04 pm EST. We promptly addressed the issue, and our team is currently actively monitoring our services to ensure uninterrupted functionality.
May 20, 21:00 EDT
May 19, 2024

No incidents reported.

May 18, 2024
Resolved - This incident has been resolved.
May 18, 02:04 EDT
Investigating - We are currently investigating this issue.
May 18, 00:11 EDT
May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024
Resolved - Shop experienced a degradation with intermittent user-facing timeouts.
May 14, 12:00 EDT
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Resolved - This incident has been resolved.
May 10, 12:51 EDT
Investigating - ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.
May 10, 12:21 EDT
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.