Service Provider Degradation

Incident Report for ID.me

Resolved

This incident has been resolved.
Posted Sep 12, 2023 - 17:31 EDT

Monitoring

A fix has been implemented and we are monitoring for any further issues
Posted Sep 12, 2023 - 17:20 EDT

Identified

We have identified the issue with the upstream service provider degradation and are working on resolving the issue.
Posted Sep 12, 2023 - 17:13 EDT

Investigating

We are currently investigating a upstream service provider degradation that will impact some custom solution verification products
Posted Sep 12, 2023 - 16:50 EDT