This incident has been resolved. All operational metrics for Authenticator App enrollment have return to baseline levels.
Posted Jul 21, 2026 - 09:57 EDT
Update
We are continuing to verify the fix for Authenticator Enrollment and monitoring the situation and additional issues. Next update at 10:00AM.
Posted Jul 21, 2026 - 09:06 EDT
Update
We will continue to monitor through the next couple of hours to ensure caching effects are not masking additional issues. Next update 9:00AM ET.
Posted Jul 20, 2026 - 20:36 EDT
Monitoring
The fix has been fully implemented and verified, and we are continuing to monitor operations. Next update at 9:00PM ET.
Posted Jul 20, 2026 - 20:28 EDT
Update
Fix has been deployed and team is currently verifying the change. Next update at 9:00PMET.
Posted Jul 20, 2026 - 20:13 EDT
Update
We are continuing to roll out the fix. Next update at 8:00pm ET or sooner.
Posted Jul 20, 2026 - 18:58 EDT
Update
We are continuing to roll out the fix. Next update at 7:00pm ET or sooner.
Posted Jul 20, 2026 - 18:02 EDT
Identified
The issue has been identified and a fix is being implemented now.
Posted Jul 20, 2026 - 17:43 EDT
Investigating
We have begun to receive user reports that there are issues with enrolling the IDme Authenticator App for Android for sign-in/authentication. We are currently investigating the issue. We will provide an update at 6:00pm ET.
Posted Jul 20, 2026 - 17:06 EDT
This incident affected: Wallet Account Access and Management (Account Management).