Service Degradation

Incident Report for ID.me

Resolved

This incident has been resolved.

Posted Feb 27, 2024 - 08:59 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 27, 2024 - 08:42 EST

Investigating

ID.me applications are experiencing a degradation due to a downstream technology dependency. We are currently investigating this issue and will provide any further details and updates as soon as available.

Posted Feb 27, 2024 - 08:28 EST

This incident affected: Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies).