Resolved
This incident has been resolved.
Posted Mar 25, 2025 - 21:52 EDT
Update
We are continuing to monitor for any further issues.
Posted Mar 25, 2025 - 21:51 EDT
Update
We are continuing to monitor for any further issues.
Posted Mar 25, 2025 - 21:48 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 25, 2025 - 21:36 EDT
Identified
An issue impacting a vendor is causing the partial outage to ID.me applications. We are coordinating with the vendor on a solution.
Posted Mar 25, 2025 - 21:26 EDT
Investigating
ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.
Posted Mar 25, 2025 - 21:20 EDT
This incident affected: Wallet Account Access and Management (Login Services, Account Management, MFA - Text message or phone call, MFA- ID.me Authenticator (Push Notifications), MFA - ID.me Authenticator (Code Generator), MFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys), MFA: White Label API), Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies, Telecom Possession API, Telecom Identity API, Document Identity API), Community Verification (Alumni Verification, Company Employee Verification, Custom Groups Verification, First Responder Verification, Government Employee Verification, Health Care Provider Verification, Military Verification, Nurse Verification, Student Verification, Teacher Verification), and ID.me Shop.