Document Processing Delays

Incident Report for ID.me

Resolved

This incident has been resolved.
Posted Feb 03, 2026 - 12:53 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 03, 2026 - 12:41 EST

Investigating

We are currently investigating this issue.
Posted Feb 03, 2026 - 12:21 EST
This incident affected: Identity Verification (Document Identity API).