Processing Delays

Incident Report for ID.me

Resolved

This incident has been resolved.

Posted Jan 19, 2024 - 19:26 EST

Monitoring

Processing delays have recovered and we will continue to monitor.

Posted Jan 19, 2024 - 19:16 EST

Update

We are continuing to investigate this issue.

Posted Jan 19, 2024 - 19:14 EST

Investigating

The application platform is currently experiencing request processing delays. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.

Posted Jan 19, 2024 - 19:05 EST

This incident affected: Wallet Account Access and Management (Login Services) and Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies).