IAL-2 pass rates degradation

Incident Report for ID.me

Resolved

This incident has been resolved.

Posted Sep 09, 2026 - 13:53 EDT

Update

The IAL-2 pass rates are back to normal. All the affected services have been recovered. The incident is resolved.

Posted Sep 09, 2026 - 13:53 EDT

Update

We are continuing to investigate this issue.

Posted Sep 09, 2026 - 13:39 EDT

Investigating

ID.Me is experiencing IAL-2 pass rate degradation due to failures in the legal ID and face verifications. Team is actively working on to recover the services.

Posted Sep 09, 2026 - 13:37 EDT

This incident affected: Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies).