Elevated Application Errors for Identity Verifications

Incident Report for ID.me

Resolved

This incident has been resolved. The fix has eliminated the elevated level of errors for verifications.

Posted Sep 21, 2026 - 12:29 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 21, 2026 - 12:23 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 21, 2026 - 12:16 EDT

Investigating

We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

Posted Sep 21, 2026 - 11:26 EDT

This incident affected: Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies, Telecom Possession API, Telecom Identity API, Document Identity API).