Platform Service Partial Outage

Incident Report for ID.me

Resolved

This incident has been resolved.
Posted Mar 15, 2025 - 18:18 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 15, 2025 - 18:12 EDT

Identified

The issue has been identified and the team is deploying a fix
Posted Mar 15, 2025 - 18:05 EDT

Investigating

Team is investigating a platform partial outage of verification products
Posted Mar 15, 2025 - 17:55 EDT
This incident affected: Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies, Telecom Possession API) and Community Verification (Alumni Verification, Company Employee Verification, Custom Groups Verification, First Responder Verification, Government Employee Verification, Health Care Provider Verification, Military Verification, Nurse Verification, Student Verification, Teacher Verification).