Intermittent Degraded Performance

Incident Report for ID.me

Resolved

After monitoring the platform we can confirm the issue is now resolved.

Posted Aug 16, 2021 - 14:26 EDT

Monitoring

We have identified the likely root cause, have taken action to mitigate it and are monitoring the platform.

Posted Aug 16, 2021 - 13:46 EDT

Investigating

We are currently investigating an intermittent database degradation problem.

Posted Aug 16, 2021 - 12:36 EDT

This incident affected: Wallet Account Access and Management (Login Services, Account Management, MFA - Text message or phone call, MFA- ID.me Authenticator (Push Notifications), MFA - ID.me Authenticator (Code Generator), MFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys), MFA: White Label API), Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies), and Community Verification (Alumni Verification, Company Employee Verification, Custom Groups Verification, First Responder Verification, Government Employee Verification, Health Care Provider Verification, Military Verification, Nurse Verification, Student Verification, Teacher Verification).