tag:status.id.me,2005:/historyID.me Status - Incident History2024-03-29T01:22:39-04:00ID.metag:status.id.me,2005:Incident/203528992024-03-30T04:00:00-04:002024-03-25T13:35:14-04:00Planned Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>30</var>, <var data-var='time'>04:00</var> - <var data-var='time'>05:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>13:35</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. We estimate that this activity will be completed in approximately 60 minutes. Interruptions to the application services will be minimized. You will receive another notification when this is complete.</p>tag:status.id.me,2005:Incident/203825432024-03-27T14:30:00-04:002024-03-27T19:03:27-04:00Service Degradation<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:30</var> EDT</small><br><strong>Resolved</strong> - We detected an application degradation within the ID.me login and verification flows that occurred between 2:37pm EST and 2:41pm EST. We promptly addressed the issue, and our team is currently actively monitoring our services to ensure uninterrupted functionality.</p>tag:status.id.me,2005:Incident/203023252024-03-19T11:57:00-04:002024-03-20T10:43:25-04:00Service Degradation<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:57</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:36</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:28</var> EDT</small><br><strong>Investigating</strong> - ID.me applications are experiencing a degradation. We are currently investigating this issue and will provide any further details and updates as soon as available.</p>tag:status.id.me,2005:Incident/200878562024-02-27T08:59:06-05:002024-02-27T08:59:06-05:00Service Degradation<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>08:59</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>08:42</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>08:28</var> EST</small><br><strong>Investigating</strong> - ID.me applications are experiencing a degradation due to a downstream technology dependency. We are currently investigating this issue and will provide any further details and updates as soon as available.</p>tag:status.id.me,2005:Incident/200501592024-02-22T16:12:00-05:002024-02-22T16:12:00-05:00Service Provider Degradation<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:12</var> EST</small><br><strong>Resolved</strong> - US based SMS delivery has returned to normal operating status.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>03:55</var> EST</small><br><strong>Monitoring</strong> - We're experiencing a delay in US based SMS delivery due to an ongoing incident with US carriers. Status updates will be provided as soon as available.</p>tag:status.id.me,2005:Incident/199763932024-02-17T05:00:57-05:002024-02-17T05:00:57-05:00Planned Maintenance<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>05:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>11:37</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. We estimate that this activity will be completed in approximately 60 minutes. Interruptions to the application services will be minimized. You will receive another notification when this is complete.</p>tag:status.id.me,2005:Incident/200024482024-02-16T17:24:54-05:002024-02-16T17:24:54-05:00Some users being asked to retry<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>17:24</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:50</var> EST</small><br><strong>Monitoring</strong> - A fix has been deployed; we believe all issues are resolved. We are monitoring before fully resolving the issue.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:30</var> EST</small><br><strong>Identified</strong> - Due to increased system load, some users may experience a system delay prompt that asks them to retry in 10 minutes</p>tag:status.id.me,2005:Incident/199703672024-02-12T16:30:00-05:002024-02-12T17:42:19-05:00Service Provider Degradation<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>16:30</var> EST</small><br><strong>Resolved</strong> - We observed increased application errors with one of our upstream vendors between 4:34 PM and 4:39 PM EST. The problem has been addressed, and we are actively monitoring our services</p>tag:status.id.me,2005:Incident/198781732024-02-03T05:00:01-05:002024-02-03T05:00:01-05:00Planned Maintenance<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>13:36</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. We estimate that this activity will be completed in approximately 60 minutes. Interruptions to the application services will be minimized. You will receive another notification when this is complete.</p>tag:status.id.me,2005:Incident/198618192024-01-29T18:54:15-05:002024-01-29T18:54:15-05:00Service Provider Degradation<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>18:54</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>18:13</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we will continue to monitor.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>17:17</var> EST</small><br><strong>Investigating</strong> - We're experiencing an elevated level of application errors due to a service provider degradation and are currently looking into the issue. Status updates will be provided as soon as available.</p>tag:status.id.me,2005:Incident/198363902024-01-26T03:30:00-05:002024-01-26T04:36:26-05:00Service Degradation<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>03:30</var> EST</small><br><strong>Resolved</strong> - We detected elevated application errors with one of our upstream vendors. The issue has been resolved and are actively monitoring our services.</p>tag:status.id.me,2005:Incident/198231142024-01-24T17:39:50-05:002024-01-24T17:57:19-05:00Service Degradation<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>17:39</var> EST</small><br><strong>Resolved</strong> - We detected elevated application errors with one of our upstream vendors from 5:15pm - 5:30 EST. The issue has been resolved and are actively monitoring our services.</p>tag:status.id.me,2005:Incident/197278602024-01-20T05:00:35-05:002024-01-20T05:00:35-05:00Planned Maintenance<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>05:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>13:34</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. We estimate that this activity will be completed in approximately 60 minutes. Interruptions to the application services will be minimized. You will receive another notification when this is complete.</p>tag:status.id.me,2005:Incident/197710972024-01-19T19:26:36-05:002024-01-19T19:26:36-05:00Processing Delays<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>19:26</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>19:16</var> EST</small><br><strong>Monitoring</strong> - Processing delays have recovered and we will continue to monitor.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>19:14</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>19:05</var> EST</small><br><strong>Investigating</strong> - The application platform is currently experiencing request processing delays. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.</p>tag:status.id.me,2005:Incident/196148672024-01-04T15:50:18-05:002024-01-04T15:50:18-05:00Service Degradation<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>15:50</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>15:20</var> EST</small><br><strong>Monitoring</strong> - ID.me application platform is currently experiencing a service degradation tied to an external service provider.<br /><br />We have identified the vendor issue and a fix has been deployed and we will continue to monitor.</p>tag:status.id.me,2005:Incident/194169802023-12-16T05:00:16-05:002023-12-16T05:00:16-05:00Planned Maintenance<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>05:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>10:53</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. We estimate that this activity will be completed in approximately 60 minutes. Interruptions to the application services will be minimized. You will receive another notification when this is complete.</p>tag:status.id.me,2005:Incident/194034822023-12-11T14:39:48-05:002023-12-11T14:39:48-05:00Service Degradation<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>14:39</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>14:03</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we have confirmed the service degradation has been restored, we are currently monitoring.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>13:41</var> EST</small><br><strong>Identified</strong> - The issue has been identified and we are currently working on a fix</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>13:07</var> EST</small><br><strong>Investigating</strong> - The application platform is currently experiencing a service degradation. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.</p>tag:status.id.me,2005:Incident/192629422023-12-09T05:00:05-05:002023-12-09T05:00:05-05:00Planned Maintenance<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>05:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>11:25</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. We estimate that this activity will be completed in approximately 60 minutes. Interruptions to the application services will be minimized. You will receive another notification when this is complete.</p>tag:status.id.me,2005:Incident/190924742023-11-11T08:14:19-05:002023-11-11T08:14:19-05:00Service degradation<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>08:14</var> EST</small><br><strong>Resolved</strong> - We've confirmed the incident is resolved and all systems are operational</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>07:57</var> EST</small><br><strong>Monitoring</strong> - The root cause has been identified and remediated. We are currently monitoring our applications and services.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>07:35</var> EST</small><br><strong>Investigating</strong> - We are experiencing an increased level of application errors and currently investigating the root cause</p>tag:status.id.me,2005:Incident/190474732023-11-11T05:01:15-05:002023-11-11T05:01:15-05:00Planned Maintenance<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>05:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>11:09</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. We estimate that this activity will be completed in approximately 60 minutes. Interruptions to the application services will be minimized. You will receive another notification when this is complete.</p>tag:status.id.me,2005:Incident/190230362023-11-04T22:13:59-04:002023-11-04T22:13:59-04:00Platform degradation<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>22:13</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>22:03</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>21:37</var> EDT</small><br><strong>Identified</strong> - We've identified an expired SSL certificate and working on remediating the issue.</p>tag:status.id.me,2005:Incident/189151722023-10-28T05:00:11-04:002023-10-28T05:00:11-04:00Planned Maintenance<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>04:02</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>13:17</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. We estimate that this activity will be completed in approximately 60 minutes. Interruptions to the application services will be minimized. You will receive another notification when this is complete.</p>tag:status.id.me,2005:Incident/189490762023-10-27T02:30:00-04:002023-10-27T17:15:54-04:00Elevated Application Errors<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>02:30</var> EDT</small><br><strong>Resolved</strong> - We experienced an elevated level of application errors and have resolved the issue.</p>tag:status.id.me,2005:Incident/189383022023-10-26T16:11:50-04:002023-10-26T16:11:50-04:00Service Outage<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:11</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:06</var> EDT</small><br><strong>Investigating</strong> - ID.me applications are experiencing a platform-wide outage. We currently investigating this issue and will provide any further details and updates as soon as available.</p>tag:status.id.me,2005:Incident/187571952023-10-21T05:01:14-04:002023-10-21T05:01:14-04:00Planned Maintenance<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>05:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>04:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>14:19</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. We estimate that this activity will be completed in approximately 60 minutes. Interruptions to the application services will be minimized. You will receive another notification when this is complete.</p>